Support for staff after COVID-19

As a result of COVID-19, significantly more people have been working remotely; surveys from staff and organisations suggest that this will continue after the risk of the pandemic is controlled. The shift to remote working requires skill and culture changes. For example, remote working increases our reliance upon technology; therefore, staff need to improve and adapt their digital skills. Meanwhile, remote working also requires cultural change; this might include new ways of connecting with colleagues (such as virtual coffee mornings) or replacing the commute with other activities, allowing for a transition between work and home. Since March 2020, many organisations have helped their staff to achieve these skills and culture changes. This has been difficult; however, it is also important to highlight a future challenge. So far, there has been a shared experience: many staff have been told to work from home for 5 days a week. Consequently, support can address the general challenges that staff share across the organisation. Conversely, as the risk of the pandemic is controlled, there will probably be less shared experience and more variation ‚’ whilst the continuation of remote working seems very likely, teams and staff will be encouraged to use this new way of working differently. For example, some may continue to work remotely for 5 days a week, while others will choose to balance remote working with time at the office. Therefore, a challenge will arise: rather than being able to provide general support that applies to staff across the organisation, training, advice and help will need to be tailored to meet the different needs of staff and teams.




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