The early challenge for job-centres was recruiting staff quickly. The so called free and fair recruitment was suspended and local districts and offices given the opportunity to truly reach out to our local communities to recruit. This led to a hugely diverse intake of new staff from BAME backgrounds, workless families and white working class. I have truly seen lives changed and met new colleagues that previously would never have made it through the old competency based recruitment process. Surely if the civil service is committed to true diversity then the success of this recruitment should be used as an example of how to truly make our work places a true reflection of the society we serve. During the toughest period of my working life it has been a pleasure to see these new colleagues (formally claimants) grow in confidence.